Terms and Conditions

The following terms and conditions (“T&C’s”) are a binding agreement between you and Ezypay Online Services Private Limited (“Ezypay”). By using the website [www.ezypay.co.in] (“Website”) for registering for the Ezypay payment platform (defined herein below), you agree to be bound by these T&C’s.

EZYPAY ONLINE SERVICES PRIVATE LIMITED, a private limited company incorporated under the Companies Act, 1956, having its registered office at Shristinagar, Sentrum Office Block, First Floor, Room No. 107, P.O & P.S Asansol, Paschim Bardhaman, West Bengal - 713305 . ( hereinafter referred to as “Ezypay”, which expression shall, unless repugnant to the context or meaning thereof, be deemed to mean and include its successors and permitted assigns ). The value in the Ezypay payment platform can be used by you for money transfer services, online payments for purchase of goods/or services from any merchants associated/registered with the Ezypay Payment platform . Ezypay Payment platform represents the payment instrument used for the above purposes and does not represent sale, resale, or license of any of the products or services, and Ezypay disclaims any responsibility for or liability related to them.

1. General conditions of Ezypay payment platform :-

  • Ezypay payment platform will be issued only to resident Indians who have attained the age of 18 years, are competent to contract and are not a person barred from purchasing or receiving the payment platform services under the applicable law.
  • Any duplication/cloning of an Ezypay payment platform will be subject to cancellation and necessary legal action, if required, by Ezypay.
  • Ezypay shall not be liable/ responsible for any defect in the product/merchandise/goods purchased through third parties using the Ezypay payment platform. Ezypay will only assist on service failures of recharges and bill payments availed on Ezypay payment platform.
  • You understand and agree that your Ezypay payment account is linked to your registered mobile number. Ezypay will not be held liable for unauthorized use of Ezypay payment platform on account of loss/theft/misplacement of mobile number and/or SIM, unless you have informed Ezypay about such loss/theft/misplacement and have blocked Ezypay payment platform temporarily till you reactivate the same using a new SIM with same mobile number.
  • Ezypay may deal with or amend the Ezypay payment platform in compliance with any direction of any competent authority, laws, order or court with or without intimation to the wallet holder.
  • Ezypay reserves the right, at its sole discretion, to change, modify, add or remove portions of these T&C’s, at any time. The information that there has been a change in Terms and Conditions will be displayed on website. It is your responsibility to keep yourself updated and to check them periodically for any new changes or modifications. Your continued use of Ezypay payment platform shall mean that you accept and agree to the changes and modifications so made.
  • You are permitted to maintain and operate only one Ezypay payment platform at a time. Any suspected non-conformity with this requirement shall be just cause for the suspension/ discontinuation of any/all Wallets associated with you by Ezypay.
  • Ezypay payment platform is available for use in India only and cannot be used for cross-border transactions.
  • You must ensure the availability of sufficient funds before executing any transaction from your Ezypay payment platform.
  • You may note that withdrawing cash from Ezypay payment platform is not allowed. Any outstanding credit in an active Ezypay payment platform must be utilized only to make online payments or for money transfer.
  • Ezypay payment platform are non-transferable.
  • In the event of any dispute, Ezypay records shall be binding as the conclusive evidence of the transactions carried out through use of Ezypay payment platform.
  • Ezypay shall send all customer communications by SMS and/or email and the SMS shall be deemed to have been received by you after they have been submitted for delivery to the mobile phone operator.
  • You agree to receive all commercial message including transactional messages from Ezypay.
  • Any web-link on the Website to a third party site is not an endorsement of that web-link. By using or browsing any such other web-link, you shall be subject to the terms and conditions in each such web-link.
  • The option of adding or removing beneficiaries shall be provided. It is mandatory for the customer to add a beneficiary first in order to perform a transaction.
  • Customer can register the beneficiary by providing bank account details.
  • Customer Consent shall be taken for adding beneficiary.
  • A message containing details of beneficiary added with name, account number shall be sent to the customer on his registered mobile on addition of a beneficiary.
  • Funds can be transferred through Ezypay payment platform only on addition of beneficiary.
  • Customer Consent shall be taken for every successive payment transaction in wallet.
  • A Transaction alert message containing details transaction shall be sent to a customer on completion of a transaction.
  • A limit on the number of beneficiaries that may be added in a month shall be defined to UNLIMITED.
  • Ezypay payment platform shall not be used for the purchase of goods.
  • Ezypay payment platform shall not be used as gift instruments.

2. Registration Data :-

To be able to use the Ezypay payment platform, you will have to get yourself registered with Ezypay. You acknowledge and agree that you are responsible for the activity that occurs from your Ezypay Payment platform, when authorized by you, and you must keep your payment platform information secure and confidential, including without limitation your User number/login, password, payment method(s), and PIN/OTP (if any). You agree, inter alia, to: (i) provide true, accurate, current and complete information about yourself as prompted by the Ezypay’s registration form while registering (such information being the "Registration Data" ); (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete at all times; (iii) immediately notify us of any unauthorized use of your payment platform or any other breach of security.

You further agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have any reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with these T&C’s, we shall have the right to indefinitely suspend or terminate or block access of your membership with Ezypay.

3. Validity :-

Ezypay payment platform shall have a minimum validity of Twelve (12) months from the date of activation or issuance/transaction. You will be intimated through SMS, e-mail/post information to this effect in accordance with regulatory frame work prevailing and amended from time to time. In case of non-reloadable Ezypay payment platform, the transfer of outstanding amount at the expiry of the validity of the Wallet to a new similar Wallet purchased by the holder may be permitted at the sole discretion of Ezypay.

4. Wallet Charges :-

You shall pay the service charges prescribed by Ezypay in the form and manner prescribed for such payment. Ezypay charges for Domestic Money Transfer is upto 1%. Ezypay may at its discretion, change, amend, increase, or reduce the service charges without prior intimation to you. Any value in your Ezypay payment platform that is utilized towards making payments for any transaction shall be automatically debited from your Ezypay payment platform. Ezypay’s responsibility is limited to the debiting of your Ezypay payment platform and the subsequent payment to any other third party merchant that you might transact with. Ezypay does not endorse, promote, or warrant any goods and/or services that might be bought/availed or proposed to be bought/availed using Ezypay payment platform. Ezypay reserves the right to levy charges/ charge commission upon any amounts loaded upon your Ezypay payment platform or any amounts spent/utilized by you using Ezypay payment platform. Ezypay reserves the right to set off any balance in your Wallet in order to recover funds for transactions processed as per your request.

5. Redemption and Forfeiture :-

  • Any value in your Ezypay payment platform must be utilized within Twelve (12) months from the date of your last transaction or within 12 months from the date of activation, whichever is later.
  • Customer can reclaim their balance amount from the date of forfeiture or self closure of the payment platform, to their bank accounts. This process of reclaim will include written request from customer along with registered details and submission of ID document.

6. Suspension of Services :-

Ezypay reserves the right to suspend/discontinue Ezypay payment platform services to you at any time, for any cause, including, but not limited, to the following:

  • For any suspected violation of the rules, regulations, orders, directions, notifications issued by governing body from time to time or for any violation of the terms and conditions mentioned in these T&C’s;
  • For any suspected discrepancy in the particular(s) documentation or Enrolment Form provided by you.
  • To combat potential fraud, sabotage, willful destruction, threat to national security or for any other force majeure reasons etc.
  • If the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons.
  • If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations.
  • If the mobile connection with which your Ezypay payment platform is related ceases to be operational or in your possession or control.
  • If Ezypay believes, in its reasonable opinion, that cessation/ suspension is necessary.

7. Disclaimer of Warranties :-

Ezypay payment platform, including all content, functions, materials, and information made available on, provided in connection with or accessible through the Ezypay payment platform service, is provided "as is." to the fullest extent permissible by law, Ezypay makes no representation or service, content, materials, information and functions made accessible by the software used on or accessed through the payment platform service, or for any breach of security associated with the transmission of sensitive information through the service. Ezypay disclaims without limitation, any warranty of any kind with respect to the Ezypay payment platform services, non-infringement, merchantability, or fitness of wallet for a particular purpose. Ezypay do not warrant the Ezypay payment platform services will be uninterrupted or error free. Ezypay shall not be responsible for any interruptions, including, but not limited to, system failures or other interruptions that may affect the receipt, processing, acceptance, completion or settlement of payment transactions or any other service.

8. Indemnification :-

You agree to indemnify, save, and hold Ezypay, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the Ezypay payment platform Services, any violation by you of these T&C’s, or any breach of the representations, warranties, and covenants made by you herein. Ezypay reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Ezypay, including rights to settle, and you agree to cooperate with Ezypay’s defense and settlement of these claims. Ezypay will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it.

9. Intellectual Property Rights :-

We, or our licensors, own all right, title and interest, including, but not limited to all copyright, trademark, patent, trade secret or other proprietary rights (“Intellectual Property Rights”), in and to Website and the Ezypay payment platform. You shall not reproduce, distribute, transmit, modify, create derivative works, display, perform or otherwise use any of the Intellectual Property Rights, or attempt to reverse engineer, decompile, disassemble the said rights to create a competing product.

10. Grievance Officer :-

You have the right to register your complaint if you are not satisfied with the services or finds attitudinal deficiencies when dealing with agents/staff/service providers or finds system errors or sees gaps between standards of service promised and actual service rendered by Ezypay. You can lodge a complaint by sending email to [support@ezypay.co.in] .

11. Miscellaneous: :-

Force Majeure: We shall not be liable for failure or delay in performing our obligations under these T&C’s if such failure or delay is due to circumstances beyond our reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, terrorist or other attack, fire, flood, strike or other labor disturbance, interruption of or dely in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the services.

Governing Law and Jurisdiction: These T&C’s shall be interpreted and construed according to, and governed by the laws of India. All disputes arising under this Agreement or any other agreement in relation to Services are subjected to the exclusive jurisdiction of courts at India.

Entire Agreement: These T&C’s inclusive of all such conditions and policies that are incorporated into these T&C’s by reference, set forth the entire understanding and agreement between you and Ezypay with respect to the subject matter hereof.

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